POLICiES & terms of use

Dear customers,

We have an update for you about the recent changes that have been happening under our roof.

As many of you, we have also been looking closely and examining the latest developments about the COVID-19, also known as Coronavirus. Appliance Tech Y2K guidelines put the health & safety of our valued customers, employees and communities at the top of our priority list, we are doing our best to keep servicing every household in putting safety at maximum awareness, especially during challenging days like these.

We are following public health guidelines and recommendations to ensure we keep safe our valued customers, employees and communities. Due to the situation, Appliance Tech Y2K is making necessary adjustments and changes to our work regulations about safety and health, we have also added a daily in-house routine for our employees:

We are making sure on a daily basis that our technicians are feeling well and comply with safety regulations. Most of our customer service representatives are working from home until further notice in order to keep our community safe. Moreover, we require our employees to wash their hands regularly with soap and warm water for at least 20 seconds and also to acquire a habit of disinfection procedure with sanitizers as much as possible. Appliance Tech Y2K makes sure that each technician has a hand sanitizer, mask, gloves and keep 6 feet distance from each other. In addition technicians are required to wipe all tools and equipment down before and after entering homes and other necessary steps to help prevent the spread of the virus and to keep all of us safe.

We are currently open and work as usual to provide the best service to our valued customers. We feel obligated to keep you updated at all times, so far we have not been informed of any exposure of our staff & employees to Coronavirus.

Appliance Tech Y2K is committed by both self & government’s guidelines to take necessary actions to support our community in such harsh times. We have the honor to serve you and everyone else in this country.

We are here to answer your questions, if you have any please feel free to call us 403-719-1990 and we will be glad to serve you.

Thank you and stay safe,

Appliance Tech Y2K Inc. Team

All appointments must be cancelled 24 hours prior to the appointment time.

It is the customer’s responsibility to receive confirmation, time, and date of cancellation.

If cancelling after-hours, please leave a detailed message: name, address and time of appointment

If an appointment was booked on the same day, minimum cancellation time is 4 hours prior to the appointment time. Should these measures to cancel an appointment not be taken, the cost of the service electrical appliances call is $100+GST will be charged. For a gas appliances is $150 +GST

Payment must be made within 24 hours of the original appointment.

Check our business hours and call us for more details 4037191990

Thank you for understanding.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you place an order, fill out a form or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

How do we protect your information?

We do not use vulnerability scanning and/or scanning to PCI standards.

We only provide articles and information. We never ask for credit card numbers.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at

info@appliancey2k.ca and we will promptly remove you from ALL correspondence.

Contacting Us:

If there are any questions regarding this privacy policy, you may contact us using the information below.

appliancey2k.ca T: 403-719-1990

Calgary, Alberta T2A 7T5

Canada

info@appliancey2k.ca

Last Edited on 2020-4-12

Thanks for choosing Appliance Tech Y2K

This section describes the terms and conditions of use of the Appliance Tech Y2K and site respectfully. If you wish to use Appliance Tech Y2K services and website, it’s necessary to check, learn, and accept all the terms and conditions provided below.

In the case you do not agree with any of the following steps you will find below, we recommend that you not use our services or this site. Here and below, the You/Your terms indicate the clients and users of the website and the We/Us terms apply to the Appliance Tech Y2K service.

Fees for Service Calls

1. Appliance Tech Y2K is a brokerage that provides home appliance services in Calgary and surrounding area. The main concern of this brokerage is to link customers and service providers. Potential clients can book service providers through Appliance Tech Y2K. Service providers can only receive payment a day later after completing the assigned work. Clients can pay to Appliance Tech Y2K through credit cards. This amount is then sent to the service provider each time the job has been completed. Appliance Tech Y2K also acts as a mediator to resolve any grievances between technicians and customers. By analyzing all the evidence provided, Appliance Tech Y2K aims to settle arguments, providing solutions that favor both parties.

2. Each service that is purchased by a client is considered as a single order. This applies even when a client makes multiple orders at the same time.

3. When a client books a service, he or she is supposed to be at the stated address and make sure to follow the time of the appointment. Clients should also be at the stated address during the entire appointment window. If a client is unable to be present during the appointment, he or she can send a representative. The representative should be 18 years old or above. Make sure that the representative is able to pay and use a method that is valid. Failure to meet the conditions will lead to an extra charge, which is a reduced fee charge. This is going to compensate for any expenses made by the technician.

4. All invoices should be paid within a period of 14 days. If left unpaid, You will be charged a minimum $120 additional service fee.

5. Discounts are available for clients who request multiple jobs in the same house.

Cancellation Policy

1. In case of cancellation, clients should inform us about canceling three hours before the appointment. For example: If you book an appointment from 12pm to 4pm, You have to notify Us at, or before, 9am. We must be given at least 3 (three) business hours’ notice. Customers should not leave any voicemail if they fail to cancel an appointment before three hours. All service calls can only be canceled with a live agent. The live agent will then give clients a code that can be used for canceling the appointment.

2. Clients who book an appointment three hours from the time of the appointment can cancel within thirty minutes from the time the appointment was booked.

3. If a client fails to follow the details of this policy, then he or she will be charged a reduced service call rate.

4. Additional information regarding cancellation policy

Refund Policy

1. A client can receive a partial refund if they feel unsatisfied with the work done by the technician. This amount is taken with the consent of the technician. Any inquiries about refunds should be sent to our email address.

2. Clients cannot get any service call refund.

3. Customers cannot get a refund for labor fees.

Policy on Ordering Parts

1. Technicians who need to order a new part needed in repairing appliances will charge a deposit of 50%. Once the part that was ordered is installed, the outstanding amount has to be payed.

2. Appliance Tech Y2K will not be held accountable if the technicians experience any delays. Our duty is to make sure that our various suppliers deliver the parts on time.

3. You cannot receive a refund for orders made through a technician in the field. This is because such orders are processed as soon as they are made. All cancellation should be made within the first three hours for orders made through the head office.

4. Clients who wish to install parts on their own should pay for the part, including shipping and handling,when ordering a part. You can only return parts if they haven’t been opened. Once you open the part, you cannot return it. You are responsible for returning the unopened part and will be charged a 20% restocking fee.

5. Clients who order a part that needs to be changed before a service diagnosis have to make a 50% deposit before ordering the part that should be replaced. The remaining amount will be paid when the technician brings the part that needs to be installed. The client is expected to pay a reduced fee in cases where he or she makes an incorrect diagnosis and the order part does not fix the problem. You will pay a 20% service fee.

6. The technician has to make sure that the work area is kept clean after fixing an appliance. If customers don’t ask for damaged parts then the technician will take them for recycling on the same day.

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